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CONTACT US - FAQ

General Questions

Delivery and Shipping

Returns and Exchanges

CALL US

0845 450 5431

Mon - Fri:  9am - 4pm

CALL US

0845 450 5431

Mon - Fri:  9am - 4pm

General Questions

Can I visit your shop or warehouse?
What payments options do you accept?
I have an enquiry regarding a bulk or trade order.
I would like to amend or cancel an order i have recently placed.
I haven't received a confirmation email. What should I do?
When are your office opening hours?
Can i create an account?
Can i order a fabric swatches?
What can i expect on the arrival of my goods?

Delivery and Shipping

How can I track my order?
What couriers do you use?
What delivery options do you offer?
I would like to upgrade to next day delivery.
What delivery information will i receive regarding my order?
What happens if i miss the delivery?
Where in the UK and Ireland do you ship to?
Do you ship to mainland europe?

Refunds and Returns

I have recently received an order and wish to exchange or return.
I have recently received an order and wish to report a fault.