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Dear Visitor - We are working hard to keep everyone as comfy as possible. Shipping & delivery are still currently operating as normal.

Our returns policy has been extended to 30 days after Lockdown is lifted.

Most of our team are working from home.

Order picking is being done under strict safety & distance rules and with 1 person per room / area at any time.

Please note however that deliveries of new materials into our factories are now also being affected by the slowdown, we therefore suggest ordering sooner rather than later to avoid disappointment.

Wishing you well during this challenging time.

The Big Bertha Team

Dear Visitor - We are working hard to keep everyone as comfy as possible. Shipping & delivery are still currently operating as normal. Our returns policy has been extended to 30 days after Lockdown is lifted. Most of our team are working from home. Order picking is being done under strict safety & distance rules and with 1 person per room / area at any time. Please note however that deliveries of new materials into our factories are now also being affected by the slowdown, we therefore suggest ordering sooner rather than later to avoid disappointment. Wishing you well during this challenging time. The Big Bertha Team

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CONTACT US - FAQ

General Questions

Delivery and Shipping

Returns and Exchanges

CALL US

0845 450 5431

Mon - Fri:  9am - 4pm

General Questions

Can I visit your shop or warehouse?
What payments options do you accept?
I have an enquiry regarding a bulk or trade order.
I would like to amend or cancel an order i have recently placed.
I haven't received a confirmation email. What should I do?
When are your office opening hours?
Can i create an account?
Can i order a fabric swatches?
What can i expect on the arrival of my goods?

Delivery and Shipping

How can I track my order?
What couriers do you use?
What delivery options do you offer?
I would like to upgrade to next day delivery.
What delivery information will i receive regarding my order?
What happens if i miss the delivery?
Where in the UK and Ireland do you ship to?
Do you ship to mainland europe?

Refunds and Returns

I have recently received an order and wish to exchange or return.
I have recently received an order and wish to report a fault.